Tinjauan Hukum Penyelesaian Sengketa Konsumen Terhadap Tagihan Listrik Melalui Mediasi Studi Putusan Nomor: 025/MEDIASI/2021/BPSK.Mdn

Abstrak

Consumer protection is very important in business activities so that the Consumer Protection Law (UUPK) was born, namely Law No. 8 of 1999. This law introduces consumer disputes in a non-litigation, or out of court manner. Consumer disputes can be in the form of goods and services. The background of this research is to formulate problems regarding the role of BPSK in consumer dispute resolution and the mediation process as well as obstacles and efforts to overcome them. The research method used is a combination of normative and empirical juridical research. The data collected is secondary legal materials in the form of laws, books, journals and court decisions. Meanwhile, primary data that characterizes empirical juridical research is carried out by direct interviews with resource persons and informants as well as observation. The results of the study explain that the mediation process has been carried out according to the provisions, starting from the complaint received then the parties who want to mediate continue to be assisted by the mediator to be able to make peace and if there is a word of peace then BPSK makes a mediation decision, as in the decision 025/MEDIASI-BPSK/2021 where the litigation between the consumer and the business actor (PLN) in the case of the difference in the amount of the electricity bill which turned out to be wrongly carried out by the PLN, resulting in a complaint to BPSK. The active mediator eventually suggested that they reconcile and were finally able to strike a deal.